Quality Facilitator - Lanarkshire Weight Management Service

About the role

NHS Lanarkshire is recruiting a Quality Facilitator for its Lanarkshire Weight Management Service (LWMS). The post holder provides performance, quality, governance and reporting support, extracting, analysing and interpreting data from multiple systems to support clinical governance, workforce planning, service improvement and operational decisions. It works within the Operational Support function of LWMS and sits in a multidisciplinary team. This is a fixed-term post of 23 months; posts with only temporary funding are treated as secondments, so existing staff must have written agreement from their line manager.

Key responsibilities

• Extract, collate, analyse and interpret data from LWMS systems such as TURAS, InPhase, Clinical Portal, TrakCare and MILAN
• Coordinate regular LWMS reports covering referrals, demand and capacity, waiting lists, service activity, outcomes and workforce data
• Develop and maintain scheduled reporting aligned to governance, senior management and service improvement needs
• Report on InPhase incidents, complaints, feedback and Freedom of Information requests, identifying trends, risks and learning
• Support audit, evaluation and quality improvement through data collection, analysis and presentation of findings
• Identify variation, trends, risks and opportunities for improvement across LWMS pathways
• Collaborate with clinical, administrative, operational and management colleagues to support safe, effective and efficient service delivery
• Maintain confidentiality and comply with information governance, data protection and records management procedures
• Contribute to digital reporting systems, dashboards, templates, databases and standard operating procedures

Required profile

• Degree level with administration and information management skills, and a sound knowledge of IT systems or equivalent experience
• Postgraduate diploma level demonstrated or equivalent
• Equivalent experience in a similar NHS post, or in Clinical Governance and/or Risk Management
• Good understanding of the NHS
• Hands-on problem solving with a facilitative, diplomatic and supportive approach

What we offer

• Annual leave of 35 days including public holidays
• NHS pension scheme
• Annual salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more