Receptionist – Front‑Desk at Luxury Club in Mayfair

About the role

As the Receptionist at Little House Mayfair, you will be the first point of contact for members and guests, delivering a seamless and welcoming front‑of‑house experience. You will support daily club operations, ensuring discretion, efficiency and elegance in every interaction.

Key responsibilities

• Greet members by name and welcome guests with a hospitable attitude.
• Answer high‑volume phone lines, manage restaurant, roof and cinema reservations, and handle general inquiries.
• Provide accurate information on menus, operating hours and amenity pricing.
• Maintain a clean, safe reception area, desk and coat‑check closet.
• Perform guest‑list duties on the floor, club and rooftop as required.
• Resolve guest concerns in real time and communicate feedback to management.
• Assist guests with coat and item retrieval.
• Support management in training new hires on Soho standards and service steps.
• Stay up‑to‑date on all club facilities, events and policies.

Required profile

• 2–3 years of front‑desk experience, preferably in luxury hospitality or a private members’ club.
• Strong leadership and team‑coordination abilities.
• Excellent verbal and written communication skills.
• Ability to work discreetly while delivering high‑quality service.

Required skills

• Proficiency with reservation systems such as Opera, OpenTable or equivalent.

What we offer

• Weekly pay and team meals prepared by in‑house chefs.
• Soho Friends Membership and 50% staff discount on food & drink.
• Staff room rates, health cash plan and dental plan (options to add dependents).
• Birthday day off after one year of service.
• Up to 50% discount on Cowshed & Soho Home products.
• Two paid charity days per year through Soho Impact.
• Free counselling sessions and access to Cookhouse & Tonic training programmes.
• Continuous professional development and monthly team events.