Regional Training Manager - Southwest (Maternity Cover)

About the role

The Regional Training Manager (Southwest) will lead the education and development of both Luxe and Retailer Beauty Advisor (BA) communities during a maternity cover period. Reporting to the Head of Luxe Training, you will ensure world‑class consumer experiences and a high‑engagement BA workforce across multiple brands.

Key responsibilities

• Execute the multi‑brand education strategy for Luxe and Retailer BAs across all channels.
• Design and deliver engaging training calendars, coaching visits, and category‑specific programs.
• Collaborate with education and field teams to align training with brand marketing and commercial plans.
• Evaluate training effectiveness, monitor KPIs such as retail performance, BA turnover, NPS, and CXE.
• Drive the Beauty Tech strategy, service culture, and CRM data capture initiatives.
• Support recruitment, onboarding, and adoption of the One Retail platform.
• Champion cross‑functional collaboration and a coaching culture.

Required profile

• Proven experience in training, learning, or development roles within retail or beauty sectors.
• Strong leadership and coaching abilities with a field‑based mindset.
• Ability to influence stakeholders, manage multiple brands, and deliver measurable business outcomes.
• Excellent communication skills and a passion for elevating employee and customer experiences.

Required skills

• Experience with CRM platforms.
• Familiarity with the One Retail system or similar retail management tools.

What we offer

• Opportunity to lead a regional training function for leading beauty brands.
• Dynamic, collaborative environment with a focus on innovation.
• Exposure to multi‑brand strategies and consumer‑centric initiatives.