Sales Administrator – Customer Service & Order Processing

About the role

We are looking for an organised, customer‑focused Sales Administrator to join a friendly team in Basildon. The role combines sales support, order processing and general administration, ensuring customers receive a seamless experience from enquiry to delivery.

Key responsibilities

• Provide excellent customer service and maintain high satisfaction levels.
• Prepare and submit quotations, pricing proposals and tender documents.
• Process customer orders and coordinate deliveries, resolving queries efficiently.
• Maintain regular contact with new and existing customers via phone and email.
• Assist with stock management and warehouse inventory levels.
• Support receipt and organisation of incoming shipments.
• Stay up‑to‑date with product knowledge and company offerings.

Required profile

• Previous experience in a busy sales office or sales administration environment.
• Strong communication and interpersonal skills with a customer‑service focus.
• Confident, proactive and friendly attitude.
• Excellent organisational abilities and attention to detail.
• Ability to manage multiple tasks and priorities effectively.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• £27,000‑£30,000 per annum.
• 20 days annual leave plus bank holidays and a Christmas shutdown.
• Stable Monday‑Friday working hours (9:00‑17:00).
• Friendly, flexible and supportive team environment.