Sales Support Administrator

About the role

We are looking for a detail‑driven Sales Support Administrator to keep commercial processes running smoothly and help customers worldwide. You will join a specialist business where accuracy, proactive communication and strong relationships are highly valued.

Key responsibilities

• Prepare accurate quotations for spare parts, covering commercial, administrative and technical details.
• Proactively follow up on quotations to maximise conversion and identify upselling opportunities.
• Process claims, credit notes and return orders within agreed authority levels.
• Enter data accurately into internal systems and support monthly reporting.
• Contact customers directly to verify data, discuss offers and explore further commercial opportunities.

Required profile

• Experience in sales, aftersales, spares or technical support environments.
• Proven ability to produce quotations, process orders and manage customer enquiries.
• Strong attention to detail and a structured, accurate working style.
• Clear and professional communication with customers and internal teams.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with ERP and CRM tools.

What we offer

• £28,000 per annum.
• 33 days holiday.
• 8% pension contribution.
• Aviva health insurance.
• 37.5‑hour week with flexible working and remote work on Fridays.
• Discretionary annual bonus.
• Opportunities to develop technical and commercial knowledge.