Sales Support Executive

About the role

The Sales Support Executive will join a growing commercial team in Hemel Hempstead, working closely with the Business Development Manager and finance department. This full‑time, office‑based position combines customer service, administration and business development to ensure a smooth order‑to‑delivery process.

Key responsibilities

• Maintain and develop relationships with existing customers while identifying new prospects.
• Generate new business opportunities through outbound calls, emails and lead follow‑up.
• Build relationships with landscape architects and other target customers.
• Prepare, issue and follow up quotations to maximise sales opportunities.
• Process customer orders accurately and efficiently, managing sample requests.
• Coordinate deliveries with manufacturing sites and logistics providers.
• Prepare commercial documentation for imports and deliveries where required.
• Liaise with internal departments to ensure product availability and delivery schedules are met.
• Work closely with the finance team regarding customer accounts.
• Maintain accurate customer records in CRM and commercial systems and produce regular activity reports.

Required profile

• Previous experience in an internal sales, commercial support or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Proactive approach with a willingness to learn.
• Good commercial awareness and confidence when speaking with customers.
• Strong numerical skills and attention to detail.

Required skills

What we offer

• Salary range £30,000 – £35,000 per year.
• Full‑time permanent contract.
• Fully office‑based role in Hemel Hempstead.
• Opportunity to work closely with an experienced commercial team.
• Career development within a growing business.