School Programme Administration Manager – Higher Education

About the role

We are seeking an experienced School Programme Administration Manager to lead the administration of our Foundation, Social Sciences, and Creative programmes. Reporting to the Head of Programme Administration, you will ensure smooth academic operations and a high‑quality student experience across the college.

Key responsibilities

• Lead, develop and support a team of Programme Administrators.
• Act as primary contact for students, academic staff and hourly lecturers, handling queries professionally.
• Coordinate timetabling, teaching cover arrangements and related communications.
• Manage administrative processes such as interruptions of study, course and group changes.
• Maintain the Virtual Learning Environment (Canvas) with accurate submission links, module templates and updates.
• Ensure compliance with academic regulations, policies and governance requirements.
• Support exam board preparation, audits and reporting.
• Analyse student data (attendance, engagement, performance) to inform decision‑making.

Required profile

• Proven experience in student or programme administration, preferably in higher education.
• Demonstrated ability to lead and develop teams in a fast‑paced environment.
• Strong organisational skills with the capacity to manage competing priorities and tight deadlines.
• Excellent communication skills and a student‑focused mindset.

Required skills

• Microsoft Office suite
• Canvas (Virtual Learning Environment)

What we offer

• Competitive salary
• Opportunity to shape administrative practices across multiple programmes
• Collaborative work environment in central London