Security Awareness & Cyber Training Analyst (KnowBe4)

About the role

An exciting opportunity for an experienced Cyber Security Awareness & Security Operations Analyst to lead and enhance a large‑scale security awareness programme for over 6,000 users. The role combines ownership of KnowBe4 administration with hands‑on cyber security operations.

Key responsibilities

• Administer and manage the KnowBe4 platform on a day‑to‑day basis.
• Handle user onboarding, group administration and campaign scheduling.
• Deliver enterprise‑wide phishing simulation programmes.
• Create targeted security awareness campaigns for different user groups.
• Monitor training completion, engagement metrics and programme effectiveness.
• Produce compliance reports and management information.
• Develop engaging cyber awareness content across multiple communication channels.
• Deliver security awareness training to technical and non‑technical audiences.
• Support security incident investigations and response activities.
• Collaborate with internal and external SOC teams.
• Investigate security alerts and indicators of compromise (IOCs).
• Conduct threat intelligence research and reporting.
• Support vulnerability management and remediation efforts.
• Assist with access management and operational security processes.
• Contribute to cyber security dashboards, reporting and metrics.
• Utilise Microsoft Defender technologies to support threat detection and response.

Required profile

• Proven hands‑on administration experience with KnowBe4.
• Experience delivering enterprise‑scale security awareness programmes.
• Strong background running phishing simulation campaigns.
• Experience managing users, groups and training assignments in KnowBe4.
• Ability to create compliance reports and engagement metrics.
• Excellent stakeholder engagement and communication skills.
• Experience developing cyber security awareness content and training materials.
• Understanding of cyber security operations and incident response.
• Experience working with Microsoft Defender technologies.
• Knowledge of Cyber Essentials and recognised security frameworks.
• Exposure to threat intelligence, IOCs and TTPs.
• Experience supporting organisations with 5,000+ users is advantageous.
• Experience working alongside SOC teams or managed security service providers.
• Familiarity with Microsoft Defender XDR, Defender for Endpoint, Defender for Office 365, Defender for Identity and Defender for Cloud Apps.

Required skills

• KnowBe4 platform administration
• Microsoft Defender XDR
• Microsoft Defender for Endpoint
• Microsoft Defender for Office 365
• Microsoft Defender for Identity
• Microsoft Defender for Cloud Apps
• Phishing simulation
• Threat intelligence research
• Vulnerability management