Senior Business Development Representative - Corporates Observability

About the role

ITRS is looking for an organised, driven Corporate Business Development Representative to join its EMEA Marketing organisation. Acting as the bridge between Marketing and Sales, you will build a qualified pipeline through outbound enterprise prospecting and inbound lead engagement, supporting the ITRS Observability Platform value stream and promoting the Uptrends Digital Experience Monitoring offering across EMEA. The role is based in London with a hybrid schedule.

Key responsibilities

• Generate qualified sales opportunities through high-volume outbound prospecting by phone, email, LinkedIn and other channels.
• Prospect enterprise organisations across EMEA to build a pipeline for the Uptrends portfolio while supporting broader Observability Platform initiatives.
• Maintain a daily prospecting schedule of 100+ outbound touches, combining cold calls, personalised emails and LinkedIn outreach.
• Respond promptly to inbound leads such as trial registrations, demo requests, webinar attendees and content downloads.
• Qualify inbound leads, understand customer needs and schedule meetings for the Account Executive.
• Run consultative cold calls with enterprise decision-makers, including Directors, VPs and C-level technology leaders.
• Use LinkedIn Sales Navigator, Apollo, Salesforce and other engagement tools to identify target accounts and run outreach campaigns.
• Partner with Marketing on campaign feedback and with Account Executives on account strategy.
• Maintain prospect, activity and pipeline data in Salesforce and other sales tools.
• Build expertise in Observability, Digital Experience Monitoring, APM, infrastructure monitoring and enterprise technology trends.

Required profile

• 3-5 years of experience in Business Development, Sales Development, Lead Generation or outbound prospecting (SaaS or enterprise software preferred).
• Comfortable making a high volume of outbound cold calls every day.
• Desirable: experience prospecting enterprise IT organisations and engaging Director, VP and C-level technology clients.
• Bachelor's degree or equivalent professional experience.

Required skills

• LinkedIn Sales Navigator
• Apollo
• Salesforce CRM
• Sales engagement platforms
• Desirable: familiarity with Observability, APM, Digital Experience Monitoring, Infrastructure Monitoring, Cloud or DevOps technologies

What we offer

• Health insurance and dental cover for you and your dependants
• Pension and travel insurance
• Life assurance, income protection and employee assistance programme
• Flexible hybrid working and enhanced parental leave
• Referral bonus, buy-and-sell holiday and training reimbursement