Senior Claims Specialist - Natural Resources

About the role

MS Amlin is looking for a Senior Claims Specialist in Natural Resources based in London. The role is responsible for handling claims proactively and to a market-leading standard, with accountability for certain class claims if required, and for delivering a trusted, first-class claims experience to clients, brokers and internal stakeholders in line with MS Amlin's policies, procedures and controls.

Key responsibilities

• Dynamically handle claims from first notice of loss (FNOL) to settlement, considering subrogation and contribution where appropriate
• Monitor claims so that early best estimate reserves are in place and valid claims are settled promptly, with tight cost control throughout the lifecycle
• Ensure claims handling follows MS Amlin procedures, controls and Lloyd's/FCA/PRA/J-SOX regulatory requirements, keeping Claims KPIs in green
• Act as deputy for the Claims Manager and other senior claims team members when requested
• Share specialist knowledge with clients and business to help prevent and mitigate losses, and give claims-based insights and reserve input to support business decisions
• Work with underwriters to shape propositions that attract and retain business, and build strong relationships with brokers and co-insurers
• Help achieve claims team strategic objectives and contribute to business modernisation
• Act as an ambassador for the company and strengthen its claims reputation

Required profile

• Approximately 8+ years of proven experience leading market-level resolution of Natural Resources claims globally, with strong relationships with experts, brokers and co-insurers
• Firm understanding of the key principles and practices of the London Market
• Willingness to travel and attend client events
• Professional qualification such as Degree/CII or similar (desirable), or willingness to work towards one

Required skills

• Knowledge of the London Market Claims System and Microsoft Office, for example ECF and Excel
• Account or portfolio management experience
• Strong communication, negotiation and relationship-building skills
• Sound judgement, problem-solving and a growth mindset

What we offer

• Competitive base salary and performance-related discretionary bonus
• Hybrid working, typically three days a week in the office