Senior Customer Service Advisor

About the role

Join Barclays as a Senior Customer Service Advisor, providing exceptional support to Retail Banking customers in branches or local hubs. You will handle complex queries across chat, email and phone, working five days a week, including some weekends, with a competitive salary of £27,700.

Key responsibilities

• Deliver customer service via chat, email and phone, resolving complex requests.
• Collaborate with internal teams to align and improve customer care processes.
• Identify improvement areas, provide recommendations, and coach colleagues.
• Develop and implement procedures and controls to mitigate risk.
• Handle inquiries related to account balances, transactions and payments.
• Prepare reports and presentations on performance for senior stakeholders.
• Monitor industry trends and apply best practices to enhance efficiency.

Required profile

• Background in customer service, retail, hospitality or similar roles.
• Strong empathy, dedication and ability to deliver personalised solutions.
• Ability to meet stakeholder needs with high‑quality, timely advice.
• Potential leadership responsibilities, including guiding and supporting team members.

Required skills

What we offer

• Competitive salary of £27,700 per year.
• Pension scheme, private medical insurance, life insurance and income protection.
• Comprehensive training and a collaborative team environment.
• Opportunities for career growth within a leading bank.