Senior International Casualty Claims Adjuster

About the role

We are seeking a Senior Claims Adjuster to join a leading Lloyd’s insurer’s International Casualty team in London. The role will manage General Liability, Employers’ Liability and Professional Liability claims from jurisdictions such as Australia, Canada and the United States, handling each case from initial notice through to settlement.

Key responsibilities

• Deliver prompt, accurate adjustment, reserving and settlement of international casualty claims across Lloyd’s and London Market platforms.
• Embed Treating Customers Fairly (TCF) and Conduct Risk principles into daily decision‑making.
• Maintain compliance with Data Protection Act and GDPR when handling claim information.
• Agree valid claims for payment and devise strategies to expedite settlement.
• Identify, investigate and raise coverage issues where applicable.
• Adjust reserves in line with coverage, liability and quantum factors.
• Ensure claims data is accurately maintained in the claims system at all times.
• Liaise with internal departments (Delegated Authority, Claims Hub) to progress claims efficiently.
• Manage relationships with external experts, including legal professionals in relevant jurisdictions.
• Review and address static claims and reserves.
• Utilise diary systems to track key actions, recoveries and other claim matters.
• Maintain strong working relationships with delegated claims handlers.
• Stay up‑to‑date with market issues and legal developments affecting international casualty.
• Escalate and report claims exceeding financial authority or with material business impact.
• Participate in ad‑hoc projects supporting strategic objectives.
• Comply with all internal controls, procedures and regulatory expectations.

Required profile

• Significant casualty claims adjusting experience within a Lloyd’s environment.
• Comfortable using ECF and Lloyd’s Claims Schemes.
• Knowledge of TCF, Conduct Risk, Data Protection Act and GDPR.
• Proven ability to manage claims from multiple international jurisdictions.
• Strong analytical, communication and stakeholder‑management skills.

Required skills

• ECF (Electronic Claims Facility)
• Lloyd’s Claims Schemes