Senior Manager – Customer & Product Risk (CiFD)

About the role

Lloyds Banking Group is seeking a Senior Manager to lead the Customer & Product Risk team focused on Customers in Financial Difficulty (CiFD). Working within the Conduct, Compliance & Operational Risk division, you will help shape the Group’s approach to vulnerability and ensure regulatory expectations are met.

Key responsibilities

• Provide expert oversight and challenge on vulnerability and CiFD matters across the customer lifecycle.
• Interpret and embed Consumer Duty standards and other regulatory requirements into practical controls.
• Collaborate with senior business leaders to influence decision‑making and design risk‑mitigating solutions.
• Maintain up‑to‑date knowledge of industry, consumer and market developments and translate them into policy enhancements.
• Represent the organisation as a specialist Conduct & Compliance Risk lead.

Required profile

• Extensive experience in non‑financial risk, compliance or regulatory roles within the banking sector.
• Strong judgement and ability to communicate complex regulatory concepts clearly.
• Proactive, curious and collaborative mindset with a focus on delivering fair outcomes for vulnerable customers.

Required skills

What we offer

• Hybrid working model (minimum two days per week in office).
• Competitive salary range £85,493‑£100,580 per year.
• Opportunities to influence risk strategy at a leading UK bank.