Senior Sales Associate – Luxury Retail

About the role

The Senior Sales Associate will represent Coach in a flagship store, delivering exceptional customer experiences while driving sales and productivity. You will act as a brand ambassador, leveraging Coach’s selling techniques and service standards to exceed shopper expectations.

Key responsibilities

• Achieve personal and store sales targets through omni‑channel and virtual selling.
• Model brand‑aligned sales behaviors and maintain high energy on the floor.
• Serve multiple customers simultaneously while anticipating their needs.
• Uphold Coach Experience standards for every interaction.
• Collaborate with teammates to meet and exceed performance goals.
• Support company initiatives and champion a culture of inclusion.

Required profile

• Previous management experience in a luxury retail environment (preferred).
• Current knowledge of fashion trends and market competition.
• Flexibility to work weekends, holidays and varied shifts.
• Strong oral and written communication skills.

Required skills

• POS operation
• iPad/Laptop usage
• Mobile POS
• Walkie‑talkie operation
• Social media platforms knowledge