Service and Selling Coach

About the role

As a Service & Selling Coach in a John Lewis shop you will train and coach partners to deliver the exceptional service the brand is known for, helping to build lasting customer loyalty.

Key responsibilities

• Conduct engaging training and coaching sessions for partners, both in groups and individually.
• Provide constructive feedback to support personal development.
• Plan and deliver inductions for new partners.
• Deliver technical training on headsets, devices, apps and learning platforms.
• Stay up‑to‑date with own learning to champion best service.

Required profile

• Confident trainer and coach with experience in retail or customer‑facing environments.
• Strong computer skills to facilitate training on various systems.
• Ability to plan and prioritise workload.

Required skills

• Workday
• One Place Learning
• PDW

What we offer

• Salary £28,400 – £34,400 per year, plus night premium.
• Flexible working options such as compressed hours or job sharing.
• Partner discount 25% at John Lewis and 20% at Waitrose.
• Leisure learning allowance up to £200 for tutored courses.
• Generous holiday provision, pension and life assurance.