Specialty Credit Manager

About the role

Sedgwick is recruiting for a newly created Specialty Credit Manager position within its Finance team, based in the Leeds office. The role leads a team of seven Credit Controllers responsible for collecting premiums and fees across the London Market, and helps shape a first-class credit control function for the growing Specialty and Aviation business. Flexible hybrid working and occasional travel to other offices are offered.

Key responsibilities

• Lead a team of seven Credit Controllers and manage outstanding debt so that accounts settle on time and cash is allocated accurately.
• Manage premium and fee submissions through the Electronic Claims File (ECF) platform, in line with Lloyd's market requirements.
• Monitor debt positions, provide management information, resolve complex account queries and support strong collection performance and compliance.
• Work with Operational and Finance leadership, brokers, underwriters, clients and internal stakeholders.
• Identify process improvements and support automation initiatives to make the Credit Control function efficient and future-focused.

Required profile

• Experience leading, developing and motivating a team to deliver strong performance and service standards.
• Strong background in credit control, collections and debt management within the insurance sector, including knowledge of London Market processes.
• Ability to build relationships with brokers, clients, underwriters and senior business leaders.
• Understanding of FCA, Lloyd's and internal regulatory requirements, with a focus on governance and control.
• Experience improving efficiency, performance and reporting.
• Knowledge of aviation insurance business and market practices is desirable.

Required skills

• Experience using Electronic Claims File (ECF) systems is ideal.
• Strong understanding of Lloyd's market practices and requirements.

What we offer

• Competitive salary based on skills, experience and qualifications.
• Holiday allowance of 25 days plus bank holidays.
• Hybrid working options (office and home).
• Private healthcare plan (including pre-existing conditions), life assurance and group income protection.
• Employee assistance programme, voluntary benefits such as green car scheme, dental cover, cycle to work scheme and season ticket loan, and discounts on products and services.
• Sedgwick University training with more than 15,000 courses on demand.