Strategic Client Services Manager

About the role

Epsilon, a Publicis Groupe company, is hiring a Strategic Client Services Manager in London. You will lead the tactical and creative development for a portfolio of top brands, driving their growth and retention through personalised digital marketing solutions. The role is highly collaborative, working with 12 cross-functional teams internally and with the client, and is a hybrid position based in the London office (4 days a week).

Key responsibilities

• Partner with internal Epsilon specialists and key client stakeholders to design and implement personalised digital strategies integrated onto the Epsilon platform.
• Develop expertise in digital MarTech strategy, revenue growth, project management and client services while leading cross-functional teams.
• Grow client revenue through strategic up- and cross-selling of tailored solutions.
• Identify and manage growth opportunities across a wide portfolio of clients and support business success.
• Lead internal and external strategic initiatives that drive client success and long-term account growth.

Required profile

• 2-4 years of client management or commercial experience in the digital marketing landscape, either agency or client-side.
• Track record of exceeding growth KPIs in a target-driven environment.
• Solid commercial insight and strong organisational and project management experience.
• Proven ability to engage with senior stakeholders, present business cases and influence decisions at executive level.
• Nice to have: mentoring and training junior team members, deep knowledge of the digital industry, and comfort working closely with product owners as a solutions specialist.

What we offer

• Hybrid working with the office in White City, London.
• Continuous learning opportunities and career advancement into leadership roles.
• Competitive compensation and a benefits package.