Summer Intern – Customer Success Specialist (Dutch & English)

About the role

Laka is looking for a Summer Intern to join its Customer Experience team. You will be the first point of contact for customers and partners, helping them navigate the bike‑insurance service and ensuring a smooth claims journey.

Key responsibilities

• Respond to general and claim‑related enquiries via web chat and email.
• Assist members in filing claims and guide them through bike repair or replacement processes.
• Coordinate with third‑party shops, manufacturers and distributors as needed.
• Support B2B partners by helping their riders get back on the road quickly.
• Collaborate with CX colleagues in the UK and the Netherlands to deliver a consistent, fast, and convenient experience.
• Collect and relay customer feedback to improve service quality.

Required profile

• Fluent in Dutch and English.
• Currently enrolled in a university or higher‑education programme.
• Strong written communication skills and a customer‑focused attitude.

Required skills

What we offer

• Hands‑on experience in a fast‑growing insurtech startup.
• Opportunity to work with an international CX team.
• Exposure to the bike‑insurance market and claim handling processes.