Technical Support Analyst

About the role

This position offers a 12‑month fixed‑term opportunity for a Technical Support Analyst to join a global engineering technology business. You will work in an office‑based environment, providing first‑line support to customers using a ticket management system and helping to maintain service quality.

Key responsibilities

• Log, manage and resolve customer incidents and service requests through a ticketing platform.
• Troubleshoot technical issues, escalating when necessary while keeping customers informed.
• Maintain accurate documentation, update knowledge‑base articles and contribute to continuous service improvement.
• Participate in a rotating Monday‑Friday service desk schedule.

Required profile

• Experience in customer support, technical support, helpdesk or service desk roles.
• Strong communication, organisational and problem‑solving abilities.
• Proficiency with Microsoft 365 and familiarity with ticketing or CRM systems.
• Eagerness to learn new technologies and work collaboratively.

Required skills

• Microsoft 365
• Ticketing system
• CRM system

What we offer

• Salary range £30,000‑£35,000 per year.
• Training and excellent benefits package.
• 12‑month fixed‑term contract with maternity cover.
• Immediate start and supportive team environment.