Temporary Administrator

About the role

This is a full‑time, office‑based temporary administrator position supporting the Triage & Information Team of a council subsidiary in Guildford. The role runs for an initial 3‑4 weeks, starting 3 August, and offers a steady £14.64 per hour.

Key responsibilities

• Input and process referrals accurately and efficiently.
• Work through referral backlogs and keep records up to date.
• Contact carers and referrers by telephone to obtain additional information.
• Maintain accurate case notes within the system.
• Provide general administrative support to the Triage & Information Team.
• Assist in creating resources such as FAQs and guidance documents.
• Undertake ad‑hoc administrative tasks as required.

Required profile

• Strong administrative and data‑entry skills with excellent attention to detail.
• Confident, professional and empathetic telephone communication.
• Experience handling high volumes of information and competing priorities.
• Ability to work independently and as part of a supportive team.
• Organised, efficient and quick to learn new processes.
• Good written communication skills.
• Previous experience in charity, health, social care, customer service or advice environments is advantageous but not essential.

Required skills

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• Microsoft Windows
• 3CX telephone system
• Microsoft Dynamics CRM

What we offer

• Hourly rate of £14.64
• Pension contribution
• Holiday allowance