Temporary Customer Care Executive – Maternity Cover

About the role

Join a premium pet food brand as a Temporary Customer Care Executive, covering a maternity leave. You will be the primary point of contact for customers, delivering fast, friendly, and professional support across multiple channels.

Key responsibilities

• Respond promptly to customer emails, ensuring all inquiries are resolved efficiently.
• Answer inbound calls with a courteous tone, providing information and troubleshooting issues.
• Engage with customers on social media platforms, addressing questions and comments in a timely manner.

Required profile

• Excellent written and verbal communication skills.
• Strong problem‑solving ability and a customer‑first attitude.
• Previous experience in a customer service or similar role is a plus.
• Comfortable navigating email and social media platforms.

Required skills

What we offer

• Flexible hours to help balance personal commitments.
• Supportive team environment with enthusiastic colleagues.
• Valuable experience in a reputable brand, with potential for extension based on performance.