Training Manager (Hybrid)

About the role

We are seeking a Training Manager to lead learning and development for a fast‑paced, regulated contact‑centre operation in Leeds. Working closely with the Head of Learning & Development and operational leaders, you will design and deliver training that enhances capability and confidence across the team.

Key responsibilities

• Lead onboarding and induction programmes for new starters.
• Create engaging training and coaching sessions for customer‑facing staff.
• Support Team Managers with coaching plans and performance development.
• Deliver compliance and regulatory training.
• Identify skills gaps and recommend improvement initiatives.
• Assist with change projects, new systems and process updates.
• Review training effectiveness and implement enhancements.
• Develop and manage a team of internal trainers.

Required profile

• Proven experience leading training within a contact‑centre environment.
• Understanding of the pressures and pace of customer operations.
• Background in a regulated industry is preferred.
• Confident stakeholder management across operations and leadership.
• Energetic, practical and ideas‑driven.
• Passion for developing people and improving team performance.

Required skills

What we offer

• Competitive salary £50,000‑£55,000 per annum.
• Hybrid working model.
• Opportunity to influence learning strategy across a large contact centre.
• Visible role with strong relationships across the business.