Traveller Liaison Officer – Hybrid 3-Month Contract

About the role

We are recruiting an experienced Traveller Liaison Officer to deliver a high‑quality housing management service across a Traveller site. This role offers a chance for a housing professional with strong tenancy management, resident engagement, and case management experience to make a real difference in a resident‑focused environment.

Key responsibilities

• Manage a Traveller site as the primary point of contact for residents.
• Deliver a visible and proactive housing management service.
• Manage licences from let through to re‑let.
• Support residents with tenancy sustainment, financial inclusion, and welfare benefits advice.
• Carry out site inspections and monitor health and safety compliance.
• Lead anti‑social behaviour case management and enforcement action where required.
• Work closely with contractors and internal teams to resolve repairs and maintenance efficiently.
• Build strong relationships with residents, community stakeholders, and partner agencies.
• Maintain accurate case records and resident data.
• Support vulnerable residents by connecting them with relevant support services.

Required profile

• Experience in housing management, tenancy management, neighbourhood management or a similar housing‑related role.
• Strong understanding of housing legislation and welfare benefits.
• Experience managing complex cases and challenging situations.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage a busy workload.
• Knowledge of issues affecting Gypsy, Traveller and Roma communities is advantageous.
• Full UK driving licence.
• Enhanced DBS required.

Required skills