Vehicle Operations Case Handler (12‑Month Fixed‑Term)

About the role

We are seeking a highly organised, detail‑focused Vehicle Operations Case Handler to join our team in Watford on a 12‑month fixed‑term contract. The role supports service, maintenance and warranty activities, working closely with internal teams and external partners to meet operational targets.

Key responsibilities

• Provide day‑to‑day case handling for vehicle service, maintenance and warranty tasks.
• Collaborate with partners and internal departments to ensure timely and cost‑effective service delivery.
• Maintain and optimise relationships with internal and external customers and suppliers.
• Assist in achieving vehicle operations performance targets.
• Support the training period by working on‑site full‑time until competency is achieved.

Required profile

• Proven experience building and managing relationships with internal/external stakeholders.
• Strong interpersonal skills with the ability to prioritise tasks effectively.
• Self‑motivated, eager to deliver excellent customer service.
• High attention to detail and numeric proficiency.
• Professional telephone manner and strong written and verbal communication.
• Excellent organisational and time‑management abilities, with an inquisitive approach to problem‑solving.

Required skills

What we offer

• Hybrid working model – at least three days per week in the Watford office.
• Flexible working options.
• Competitive salary range of £31,379‑£33,030 per year.
• 12‑month fixed‑term contract with training and development support.