Waiter/Waitress – Full‑time Front‑of‑House Role

About the role

As a Waiter/Waitress at Big Mamma, you will join a dynamic front‑of‑house team delivering memorable dining experiences in a vibrant French‑Italian restaurant environment.

Key responsibilities

• Serve guests in your assigned section, following the full service flow, providing menu recommendations, upselling and processing payments.
• Master the menu, including dishes, wines and cocktails, to answer guest queries confidently.
• Open and close your section with professionalism, ensuring all checks are completed.
• Maintain cleanliness, organization and health‑and‑safety standards throughout the dining area.
• Support colleagues during service and contribute to a high‑energy, positive atmosphere.
• Create memorable moments for guests with a warm, friendly and professional attitude.

Required profile

• Passion for Italian food and a strong commitment to excellent customer service.
• High energy, proactive attitude and a team‑spirit.
• Effective communication skills and previous experience as a waiter or waitress in a busy restaurant.
• Flexible availability, including evenings and weekends.

Required skills

What we offer

• Competitive pay of £12.71 per hour plus tips (Tronc).
• Permanent, full‑time contract with a 5‑day working week.
• Daily staff meals and a 15 % discount across all Big Mamma restaurants in the UK and Ireland.
• £500 employee referral bonus and access to Wagestream for early wage access.
• Mental‑health and wellbeing support, continuous training and career progression.
• Opportunities to move across UK and European venues.