Workplace Coordinator – Reservations (Hybrid, London)

About the role

Join a leading international professional services organisation as a Workplace Coordinator focused on reservations and visitor experience. You will support internal and external customers in a fast‑paced virtual environment while also spending one day a week on‑site to assist the Workplace Experience team.

Key responsibilities

• Provide a warm, professional service to internal and external customers via telephone, email and live chat.
• Manage enquiries efficiently, directing them to the appropriate department or resource.
• Welcome visitors, ensure seamless arrival experiences, and support reception operations when on‑site.
• Prepare conference and meeting rooms ahead of use.
• Act as a liaison between customers and Workplace Experience teams across offices.
• Collaborate with other departments to resolve requests smoothly.
• Maintain accurate information and updates throughout the customer journey.
• Take ownership of tasks during busy periods and support colleagues.

Required profile

• Excellent written and verbal communication skills.
• Strong customer‑service mindset with a desire to exceed expectations.
• Confidence communicating by telephone, email and online chat.
• Ability to stay calm and professional in a fast‑paced environment.
• Good judgement and the confidence to act independently.
• Collaborative, flexible approach with strong attention to detail.
• High school diploma or equivalent.

Required skills

What we offer

• Hybrid working pattern (2 days remote, 1 day on‑site, with flexibility).
• Competitive salary range of £40,000‑£42,000 per year.
• Opportunity to work within a dynamic, international professional services firm.