Workshop Engineer

About the role

Air IT is looking for a Workshop Engineer to join its Milton Keynes team. The role is full time, office-based Monday to Friday, and suits a hands-on IT professional who enjoys building, configuring and deploying devices, taking pride in organisation and customer service. The work varies each day: configuring laptops for a client rollout, supporting a project team, managing stock or delivering and installing equipment on site.

Key responsibilities

• Build, configure and prepare new equipment to client specifications
• Deliver, install and configure end-user devices on client sites when required
• Provide remote and on-site technical support to clients
• Manage workshop inventory and maintain storage facilities
• Receive, track and ship customer equipment in line with company procedures
• Perform quality checks on all equipment before deployment
• Log and manage activity through the CRM system and maintain client documentation and asset records
• Support project delivery alongside the Technical Services team and follow information security policies

Required profile

• Experience as a Service Desk Engineer or in an IT support environment
• Knowledge of Microsoft Windows desktop and server technologies
• Experience supporting Microsoft 365 environments
• Understanding of Backup and Disaster Recovery (DRaaS) solutions
• Excellent communication and customer service skills, strong attention to detail and a proactive approach to problem solving

Desirable skills

• TCP/IP networking, routing, switching and firewalls
• Azure Active Directory and IaaS technologies
• Microsoft Intune and Conditional Access
• Mimecast email security

What we offer

• Health and wellbeing: virtual GP, employee assistance programme, eye care vouchers, group life assurance and income protection
• Annual leave, purchase scheme, celebration day and two paid volunteering days
• Cycle to Work and technology vouchers, discounts via Perks at Work, pension scheme and optional AirPerks benefits
• Hybrid working options, learning and development, social events and a discount and cashback scheme