Community Partnership & Engagement Officer

About the role

We are seeking an experienced Community Partnership & Engagement Officer to join a respected housing organisation in Great Barr, Birmingham. The role is primarily office‑based but involves regular visits to residents and community partners to ensure their voices are heard.

Key responsibilities

• Lead and promote customer engagement initiatives across the organisation.
• Build positive relationships with tenants, residents and community partners.
• Act as the first point of contact for feedback and complaints, escalating issues as needed.
• Monitor customer satisfaction and identify service improvement opportunities.
• Produce and analyse performance and engagement reports.
• Support the implementation of engagement strategies at all levels.
• Collaborate with internal departments to improve resident outcomes.
• Line‑manage junior frontline staff, providing guidance and performance management.
• Promote equality, diversity and inclusion, ensuring services meet the needs of diverse communities.
• Work closely with the Personal Assistant and report to senior leadership.

Required profile

• Degree‑level education.
• GCSE (or equivalent) in Maths and English.
• Chartered Institute of Housing (CIH) Level 3 qualification or equivalent knowledge.
• Minimum 2 years’ experience managing or supervising junior frontline staff.
• Strong experience in customer engagement and community partnership.
• Background in housing, social housing, local authority or a similar customer‑focused environment.
• Excellent communication, stakeholder management and organisational skills.
• Good analytical abilities.

Required skills

What we offer

• Hourly rate of £21.43‑£22.53 plus holiday pay.
• Temporary fixed‑term contract (3‑4 months).
• Full‑time hours: Mon‑Thu 9:00‑17:00, Fri 9:00‑16:30.
• Office‑based role with regular community engagement.