Customer Assistant – Fashion, Home & Beauty

About the role

Join M&S as a Customer Assistant in the Fashion, Home & Beauty department in Brighton. You will be the front‑line representative, offering style advice and delivering five‑star service to shoppers in a fast‑paced environment.

Key responsibilities

• Provide personalised fashion, home and beauty recommendations to customers.
• Utilise digital tools such as the Sparks App and in‑store devices to enhance the shopping experience.
• Maintain high visual and service standards while working efficiently during busy periods.
• Adapt to a rotating weekly schedule, covering shifts on Sundays, weekdays and weekends as required.
• Collaborate with team members to create a positive and energetic store atmosphere.

Required profile

• Passionate about fashion and trends with a customer‑focused mindset.
• Resilient, confident and able to work under pressure.
• Flexible and willing to adjust to changing shift patterns.
• Team‑player who contributes to a supportive store environment.

Required skills

• Comfortable using retail‑specific digital applications (e.g., Sparks App).
• Basic proficiency with in‑store technology and devices.