Customer Service & Growth Associate

About the role

Join Klira’s fast‑growing team as a Customer Service & Growth Associate. You will be the first point of contact for customers, helping them navigate a fully bespoke skincare experience while gaining insight to improve our processes.

Key responsibilities

• Respond to customer enquiries via email and live chat promptly and professionally.
• Facilitate communication between the dermatology team and patients.
• Maintain client relations with care and empathy.
• Collaborate with the pharmacy team to ensure timely order delivery.
• Escalate issues when necessary and support cross‑departmental projects.
• Assist the Founder with a variety of administrative tasks.

Required profile

• Fluent English; additional language a plus.
• Excellent written and verbal communication.
• Bright, resourceful and a creative problem‑solver.
• Interest in health‑tech and passion for skincare.
• Organised with strong time‑management and administrative abilities.

Required skills

• Experience with Zendesk (preferred).
• Experience with Klaviyo (preferred).

What we offer

• 25 days holiday plus bank holidays.
• Opportunity to grow with a rapidly expanding company.
• Potential for part‑time arrangements (Monday‑Wednesday) with flexible office days.
• Supportive, ambitious team environment.