Contact Center Agent – Customer Service/Helpdesk Advisor

About the role

We are seeking a Customer Service / Helpdesk Advisor to join a virtual helpdesk team, delivering high‑quality support via phone and email. The role is fully remote, UK‑based, and offers a 3‑month fixed‑term contract.

Key responsibilities

• Act as the first point of contact for customer enquiries through phone and email.
• Provide clear, accurate, and timely information in line with agreed processes.
• Record all interactions accurately using internal systems and tools.
• Resolve enquiries at first contact where possible and escalate when required.
• Keep customers informed about the progress of their enquiries.
• Use helpdesk and telephony systems confidently and efficiently.
• Maintain a professional, empathetic, and customer‑focused approach at all times.
• Collaborate with colleagues to support service delivery and improvements.

Required profile

• Experience in a customer service, helpdesk, or contact centre environment.
• Strong verbal and written communication skills.
• Excellent listening skills and ability to understand diverse customer needs.
• Comfortable working with IT systems and navigating multiple platforms.
• Good organisation, attention to detail, and accurate record‑keeping.
• Ability to work independently in a remote setting while staying connected to the wider team.
• Proactive, reliable, and positive attitude.

Required skills

• Use of helpdesk and telephony systems.

What we offer

• Fully remote working.
• Competitive salary for a short‑term contract.
• Clear structure and defined responsibilities.
• Opportunity to build experience within a professional helpdesk environment.
• Supportive, team‑based virtual setting.