Customer Service Representative – MRO Aftermarket

About the role

We are seeking a motivated and detail‑oriented Customer Service Representative to join our Aftermarket Military Customer Services team. You will be the main point of contact for customers, handling enquiries, orders and communications to ensure high‑quality service delivery.

Key responsibilities

• Act as the primary point of contact for a portfolio of Aftermarket customer repairs.
• Manage customer enquiries via phone and email, providing timely and accurate updates.
• Generate quotations, manage orders and resolve customer issues efficiently.
• Review purchase orders and conduct contract reviews to ensure compliance.
• Coordinate scheduling and order management in line with customer delivery requirements.
• Work cross‑functionally with production, sales, shipping and warehouse teams to resolve queries and track orders.
• Monitor repair progress and proactively manage customer expectations.
• Identify and escalate any risks to delivery or performance.
• Maintain accurate documentation and improve communication processes.
• Support continuous improvement (CI) and Lean activities within the team.
• Ensure adherence to company policies, including EH&S and quality procedures.

Required profile

• Strong customer service mindset with excellent communication skills.
• Experience in a customer service or order management environment.
• High attention to detail and ability to manage multiple priorities.
• Proactive approach with strong problem‑solving abilities.

Required skills

• SAP (Sales & Distribution modules)