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This job expired on 01/10/2026. It no longer accepts applications.
Executive Enquiries Advisor
4Recruitment Services · Pitsea
Job description
About the role
The Executive Enquiries Advisor will manage and respond to escalated complaints and enquiries that reach the CEO’s office or are raised by MPs and Councillors. Working within a housing association environment, the role ensures that all issues are resolved efficiently and in line with the Housing Ombudsman Complaint Handling Code.
Key responsibilities
- Manage escalated complaints and enquiries from the CEO’s office, MPs, and Councillors.
- Ensure prompt resolution of all escalated issues while complying with the Housing Ombudsman Complaint Handling Code.
- Liaise with internal teams to gather information and provide accurate, timely responses.
- Maintain comprehensive records of all interactions to ensure transparency and accountability.
- Provide feedback to senior management on trends in escalated complaints to drive service improvements.
Required profile
- Familiarity with the Housing Ombudsman Complaint Handling Code.
- Strong ability to liaise with internal teams and senior management.
- Excellent record‑keeping and organisational skills.
Required skills
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4Recruitment Services
Pitsea
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