Helpline & Emergency Customer Advisor (Remote)

About the role

The Helpline and Emergency Customer Advisor role is a 12‑month fixed‑term position working remotely for Denplan, a UK‑based health insurer. You will handle inbound calls on the 24‑hour emergency dental helpline, providing reassurance and arranging urgent appointments for customers in need.

Key responsibilities

• Handling customer calls through the 24‑hour emergency helpline.
• Providing reassurance and support to customers in urgent situations.
• Arranging emergency dental appointments with partner practices.
• Processing customer information accurately in line with company policies.
• Delivering a positive and professional customer experience.

Required profile

• Confident telephone communication skills.
• Kind, empathetic and customer‑focused attitude.
• Strong attention to detail.
• Ability to work independently from home.
• Good problem‑solving and organisational abilities.

Required skills

• Reliable internet connection and a private workspace.

What we offer

• Competitive hourly rate of £14.80.
• Group bonus scheme.
• Generous pension with a 6 % employer contribution.
• 36 days holiday (plus the option to buy or sell up to 5 days).
• Flexible benefits pot covering health, critical illness, private healthcare and more.
• Access to a wellbeing hub and health plan.
• Shopping discounts and recognition awards.
• Three paid volunteering days per year.