Junior IT Support Engineer (1st Line) – Manchester
Candour · Manchester et périphérie
Job description
About the role
We are seeking a motivated Junior IT Support Engineer to join our service delivery team in Manchester. This first‑line position blends service‑desk responsibilities with occasional on‑site visits, offering a varied and customer‑focused experience for an early‑career IT professional.
Key responsibilities
- Handle and prioritise support tickets efficiently.
- Provide first‑line technical assistance to end users.
- Support Microsoft 365 environments and basic networking issues.
- Troubleshoot hardware problems and assist with device setup, repairs, and installations.
- Deliver excellent customer service via phone, email, and face‑to‑face interactions.
- Escalate complex issues to senior engineers when required.
- Support customers remotely and on‑site, including site visits.
Required profile
- Basic experience with Microsoft 365 administration or support.
- Understanding of IT hardware and networking fundamentals.
- Comfortable with regular site visits and holding a full UK driving licence.
- Strong communication and customer‑service skills.
- Logical troubleshooting approach and effective ticket management.
- Team‑oriented attitude with a willingness to learn.
Required skills
- Microsoft 365
- IT hardware
- Networking fundamentals
What we offer
- Hybrid working model with 1–2 days per week from home.
- Supportive technical team and exposure to a broad client base.
- Mileage and expenses reimbursed for customer visits.
- Opportunities for development within a growing managed‑services business focused on modern IT, security, and compliance.
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Published 3 days ago
Expires 1 month from now
14 views · 0 interested
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Candour
Manchester et périphérie
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