Part-Time Housing Officer – Bristol & South Gloucestershire

About the role

As a Housing Officer for Curo you will be the first point of contact for residents across a patch covering Bristol, South Gloucestershire and North Somerset. Working 18.5 hours per week on a hybrid basis, you will manage a caseload of 450‑650 customers, balancing field visits with office duties.

Key responsibilities

• Act as the primary relationship manager for your patch, building trust and keeping tenancies on track.
• Conduct tenancy audits, sign‑ups, viewings, mutual exchanges and fixed‑term renewals.
• Identify and address tenancy breaches early, balancing accountability with tenancy sustainability.
• Perform regular estate inspections, ensuring standards and communal services meet contractual obligations.
• Spot safeguarding concerns and make appropriate referrals in partnership with statutory agencies.
• Lead resident engagement and community development initiatives.
• Handle cases of harassment, hate incidents or tenancy fraud with specialist support.
• Signpost customers to assistance with money, employment, training and wellbeing.

Required profile

• Confident housing professional who enjoys community‑focused work and can manage their own time.
• Ability to have difficult conversations while preserving relationships.
• Experience in housing management, social housing or a comparable customer‑facing service role.
• Working knowledge of housing law and good practice, including handling breaches.
• Full UK driving licence and access to a suitable vehicle.

Required skills

• Full UK driving licence.
• Access to a reliable vehicle for patch coverage.
• Knowledge of housing legislation and tenancy processes.

What we offer

• Competitive salary of £33,475 pro rata.
• 26 days annual leave (rising to 29 after 3 years) plus bank holidays.
• Birthday off as an extra holiday.
• Up to 10% matched pension contribution.
• Hybrid working with regular time on‑site and at the office.