Post‑Sales Customer Success Lead (Cyber Security)

About the role

Sapphire is looking for a Post‑Sales Customer Success Lead to own the mobilisation of complex cyber security services from hand‑over to steady‑state delivery. Based in Glasgow with a hybrid schedule, you will ensure customers receive high‑quality outcomes on time and aligned to their needs.

Key responsibilities

• Lead end‑to‑end mobilisation across multiple service lines such as SOC, consulting and advisory.
• Orchestrate delivery across SOC, VM, awareness, consulting, TAMs, DFIR partners and customer stakeholders.
• Establish governance frameworks, risk management processes, RACI matrices and escalation routes.
• Manage senior‑level customer communications, progress reviews and go‑live checkpoints.
• Coordinate technical readiness activities including threat modelling, integration validation and tabletop exercises.
• Define entry/exit gates, monitor mobilisation KPIs/SLAs and report status, risks and benefits.

Required profile

• Proven delivery leadership in post‑sales mobilisation of multi‑service cyber security programmes.
• Ability to translate technical detail for executive and hands‑on audiences.
• Strong stakeholder management and governance experience.
• Comfortable managing multiple parallel onboarding workstreams.
• Full UK driving licence and willingness to travel nationwide.

Required skills

• SIEM/XDR platforms
• Cloud and endpoint security
• Identity management
• Firewalls
• Vulnerability management (including Microsoft Security and Exabeam)