Senior Marine Claims Broker/Technician

About the role

Our client, a growing Lloyd's broker, is seeking a Senior Marine Claims Broker/Technician to manage a diverse portfolio of marine insurance claims. The position covers cargo, hull & machinery, specie, aviation, crew personal injury and P&I business and will be performed in a hybrid working model.

Key responsibilities

• Oversee, manage and coordinate a complex portfolio of marine claims, including hull & machinery, builders risk, cargo, specie, aviation, crew PA and P&I.
• Upload and manage ECF entries and handle non‑bureau related tasks.
• Monitor claim progress from notification to resolution, ensuring contractual, regulatory and service‑level compliance.
• Act as claims advocate for clients, negotiating with insurers, TPAs, adjusters and legal representatives.
• Maintain up‑to‑date claims records and data accuracy across internal systems in line with Lloyd's and company requirements.
• Participate in client reviews, renewal preparation, and underwriter/broker meetings.
• Receive new claim notifications, assess coverage, negotiate settlements within delegated authority and appoint experts when needed.

Required profile

• Proven experience in marine claims handling.
• Good knowledge of the Electronic Claims Facility (ECF) is advantageous.
• Ability to manage a varied and complex claims portfolio.
• Senior‑level expertise with strong negotiation and stakeholder management skills.

Required skills

• ECF (Electronic Claims Facility)