Travel Experience Specialist – Customer Care

About the role

We are looking for a Travel Experience Specialist to join Perk’s Customer Care team in Birmingham. In this role you will help business travelers enjoy a seamless experience by providing expert advice and resolving travel‑related issues across multiple channels.

Key responsibilities

• Act as a trusted advisor, embodying Perk’s values and delivering a 7‑star customer experience.
• Assist customers with global business travel needs via phone, live chat and email.
• Manage bookings, queries and requests, consistently exceeding expectations.
• Provide innovative, out‑of‑the‑box solutions and stay current with new product features.

Required profile

• Excellent written and spoken English communication skills.
• Self‑motivated, curious and eager to learn with a growth‑oriented mindset.
• Comfortable handling multiple technology tools and tasks simultaneously.
• Performance‑driven, customer‑first attitude and strong problem‑solving abilities.
• Adaptable to a dynamic, collaborative environment and able to work independently.

What we offer

• Competitive salary, equity ownership and real living wage.
• 25 days of annual leave plus bank holidays and flexible “Work from Anywhere” days.
• Private medical cover, dental insurance, gym discounts and life insurance.
• Generous parental leave, paid volunteering hours and a four‑week sabbatical after five years.
• Relocation support, hybrid working model and a vibrant company culture.