Unified Communications Engineer

About the role

The Unified Communications Engineer will deliver high‑quality maintenance and support for a growing customer base. The role blends desk‑based duties with field work, providing 1st, 2nd and 3rd line technical assistance across telephony, networking and mobile data solutions.

Key responsibilities

• Install, commission and train end users on iPECS Cloud telephony and on‑premises PBX systems.
• Deploy and configure 4G/5G mobile data solutions, including Teltonika cellular routers.
• Design, install and troubleshoot enterprise Wi‑Fi using Ubiquiti UniFi and TP‑Link Omada hardware.
• Perform physical installation and cable management of on‑site communications cabinets.
• Configure and support Miradore Mobile Device Management for client fleets.
• Diagnose and repair unified communications systems remotely and on‑site, adhering to SLA targets.
• Install, test and maintain CAT5/CAT6 structured wiring networks.
• Conduct site surveys for communications, networking hardware and cabling requirements.
• Plan, design and implement voicemail, auto‑attendant, IVR, call recording and call management applications.
• Maintain stock of spare components, produce reports and ensure SLA compliance.
• Collaborate daily with the Project Co‑ordinator using ClickUp for project tracking.

Required profile

• Excellent customer‑facing communication skills and a strong service ethos.
• Willingness to travel to customer sites and a valid driving licence.
• Interest in evolving IT and telecommunications technologies.
• Reliability in attendance, punctuality and professional appearance.
• Ability to work effectively within a small team environment.

Required skills

• iPECS Cloud and on‑premises PBX platforms.
• 4G/5G mobile data deployment and Teltonika routers.
• Ubiquiti UniFi and TP‑Link Omada Wi‑Fi systems.
• Structured wiring (CAT5/CAT6) installation and troubleshooting.
• Miradore Mobile Device Management.
• Fault diagnosis of PSTN, ISDN and SIP lines.
• Voicemail, auto‑attendant, IVR, call recording and call management configuration.
• ClickUp project management software.