Director of Customer
Veredus · Londres et périphérie
وصف الوظيفة
About the role
The Data and Communications Company (DCC) is seeking a Director of Customer to lead its customer strategy for a national smart‑metering network. This senior position will shape how DCC works with energy suppliers, network operators and third‑party stakeholders to deliver secure, reliable communications and data services.
Key responsibilities
- Develop and embed a customer service and experience strategy across the organisation.
- Lead, motivate and mentor customer success, support and service teams to achieve high performance and satisfaction.
- Oversee customer enquiries, complaint resolution and regulatory relationship management.
- Analyse feedback, track CSAT, NPS and churn metrics, and drive continuous improvement.
- Report customer‑related KPIs to the executive team and influence strategic decisions.
- Own mechanisms that administer regulatory relationships and ensure compliance.
Required profile
- Proven senior experience in customer‑centric roles within technology, energy or telecommunications.
- Track record of leading high‑performing customer experience or success teams.
- Strong leadership, people‑management and stakeholder‑engagement abilities.
- Excellent communication skills and ability to translate customer strategy into organisational action.
Required skills
What we offer
- Competitive day rate (Inside IR35).
- Hybrid working based in Manchester or London.
- 24‑month fixed‑term contract.
- Opportunity to shape a national smart‑metering infrastructure.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
Veredus
Londres et périphérie
عروض عمل ذات صلة
-
Senior Business Development Manager – Corporate Merchant Acquiring
Worldpay Londres et périphérie -
Vice President of Channel Sales
Confidential Londres et périphérie -
Wholesale Assistant
Victoria Beckham Londres et périphérie -
Project Coordinator – On-site (UK Time Zone)
vFairs Lahore -
New Business & Seller Growth Manager – Fashion (Pre-loved & Resale)
TikTok Londres