Customer Service Team Member – Overnight Shift

About the role

Join Starling’s Customer Service team as an Overnight Team Member, providing fast, friendly assistance to banking customers around the clock. You will work a 37.5‑hour week on a 4‑on/4‑off schedule, handling a wide range of queries from simple to complex.

Key responsibilities

• Respond to customer enquiries via phone, chat or email during overnight shifts (20:00‑07:15).
• Resolve issues efficiently while maintaining Starling’s high service standards.
• Document interactions accurately in the internal system.
• Collaborate with teammates and supervisors to share knowledge and improve processes.
• Participate in a six‑week face‑to‑face training programme.

Required profile

• Customer‑obsessed attitude with a genuine desire to help.
• Excellent communication skills and a calm demeanor under pressure.
• Willingness to work overnight hours and a rotating shift pattern.
• Ability to adapt quickly to new digital banking tools.

Required skills

What we offer

• Starting salary of £28,000 per year.
• Hybrid working model – a mix of home and office days.
• Six weeks of comprehensive training in a local office.
• Career development in a fast‑growing digital bank.
• Inclusive, values‑driven culture focused on fairness and sustainability.