Front Desk Receptionist – Hotel

About the role

As the first and last point of contact for guests at Park Plaza, you will deliver a warm, personalised welcome and ensure a memorable departure. Your friendly, can‑do attitude will set the tone for an exceptional hotel experience.

Key responsibilities

• Greet guests on arrival and departure, handling check‑in and check‑out procedures.
• Respond promptly and politely to guest requests, inquiries and complaints.
• Maintain accurate guest records and manage reservations using the hotel’s front‑desk system.
• Coordinate with other hotel departments to fulfil guest needs.

Required profile

• Excellent interpersonal skills with a genuine caring attitude.
• Strong command of English and clear communication abilities.
• Previous experience in a customer‑facing or receptionist role within hospitality.
• Alignment with Park Plaza values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Required skills

What we offer

• £13.15 per hour plus incentive pay.
• 30 days holiday per year (including bank holidays) with accrual based on service length.
• Heavily discounted hotel room rates across Europe and the Radisson Hotel Group.
• 50% food & beverage discount for you and your party.
• Two free meals per day, even on days off if you wish.
• Access to 40% of your pay before payday via Wagestream.
• £750 referral bonus, BenefitHub discounts, Vitality at Work gym offers, Ride‑to‑Work scheme, travel season‑ticket loans, 24/7 Employee Assistance Programme.
• Uniforms provided with free dry‑cleaning, advance rotas, staff parties, pension plan and award‑winning training.