Operations Manager – Holiday Let

About the role

We are seeking an experienced Operations Manager to lead the day‑to‑day activities of our expanding UK short‑term rental portfolio. The role is fully remote and requires a proactive, highly organised professional who can manage multiple properties and deliver excellent guest experiences.

Key responsibilities

• Oversee operations of UK holiday lets and serviced accommodation, including Airbnb and Booking.com accounts.
• Manage the channel manager (Lodgify) to keep calendars and listings accurate.
• Handle guest communication via chat and phone, ensuring professional service.
• Coordinate bookings, onboarding of new properties, and creation of listings with photos and pricing.
• Schedule and supervise cleaning teams and manage maintenance requests with contractors.
• Maintain compliance documentation such as Gas Safety Certificates, EICRs, and insurance records.
• Monitor performance, identify process improvements and reduce operational costs.
• Utilise dynamic pricing tools (PriceLabs or similar) and guest messaging automation (ChargeAutomation).

Required profile

• Minimum 3 years experience managing holiday lets, serviced accommodation or short‑term rentals.
• Proven experience with Airbnb, Booking.com and a channel‑management platform such as Lodgify.
• Strong written and spoken English, excellent organisational and time‑management abilities.
• Ability to work independently, stay calm under pressure and handle urgent guest or maintenance issues.
• High attention to detail for compliance and documentation.

Required skills

• Airbnb platform
• Booking.com platform
• Lodgify (or similar) channel‑management software
• Dynamic pricing tools (PriceLabs or equivalent)
• Guest messaging automation (ChargeAutomation or similar)
• Advanced spreadsheet and reporting tool usage

What we offer

• Fully remote working arrangement.
• Opportunity to work with a growing UK holiday‑let portfolio.
• Long‑term role with clear growth potential.
• Supportive, collaborative team environment.
• Direct impact on operations and guest experience.