Patient Coordinator – Outpatients

About the role

The Patient Coordinator – Outpatients will be the first point of contact for patients, consultants and visitors at Cromwell Hospital. Working under the Front of House Manager, you will ensure a smooth, welcoming experience that reflects the hospital’s “Every Patient is a VIP” vision.

Key responsibilities

• Manage reception desks across the hospital, greeting patients and visitors courteously.
• Coordinate patient registration, issue medical record numbers, and prepare outpatient accounts.
• Process payments, guarantee letters, and liaise with insurance companies and embassies.
• Handle enquiries, direct visitors to appropriate departments, and resolve reception‑related complaints.
• Provide administrative support during clinics, tests and procedures, including booking follow‑up appointments.
• Maintain service continuity during computer downtime by implementing manual procedures.

Required profile

• Experience in a customer‑facing environment such as a luxury hotel, high‑end retail, or private hospital.
• Assertive, articulate, and polite with strong interpersonal skills.
• Excellent telephone etiquette and the ability to manage multiple tasks efficiently.

Required skills

What we offer

• Permanent full‑time contract (37.5 hours per week) with a shift pattern covering weekdays and occasional Saturdays.
• Salary of £29,000 per year.
• Fantastic benefits package.
• Opportunity to work in a leading private hospital and make a difference to patient lives.