Reception Team Leader - Edinburgh and Glasgow

About the role

Join Rapport as a Reception Team Leader, overseeing the front‑of‑house experience for clients in Edinburgh with occasional travel to Glasgow. You will lead a dedicated reception team, ensuring exceptional hospitality standards and seamless service delivery.

Key responsibilities

• Support the Regional Reception Manager in delivering outstanding client service.
• Lead, motivate and develop the reception team, fostering creativity and operational excellence.
• Manage catering and hospitality requirements to the highest quality.
• Act as the primary point of contact for clients and Account Managers.
• Prepare rotas, assist with recruitment, HR tasks and performance reviews.
• Greet and escort guests, organise meeting rooms, refreshments and AV support.

Required profile

• Demonstrated passion for delivering exceptional service.
• Previous leadership experience in a 5‑star or luxury service environment.
• Strong leadership and team‑development abilities.
• Detail‑oriented with a commitment to high standards.
• Excellent communication and proactive approach.

Required skills

What we offer

• Exclusive travel and grocery discounts, life assurance and cash rewards.
• Contributory pension scheme.
• Wellness programmes, Employee Assistance, digital GP services.
• Learning and development opportunities, over 50 training workshops.
• WOW Awards for outstanding contributions.
• One paid day off annually to support a charitable cause.