Appeals and Monitoring Officer

About the role

The Appeals and Monitoring Officer joins the Parking Services team to manage and resolve correspondence related to Penalty Charge Notices (PCNs). You will ensure that enquiries, challenges, complaints and representations are handled fairly, accurately and in line with legislation and council policies.

Key responsibilities

• Investigate and respond to all types of correspondence concerning PCNs.
• Assess representations, appeals and complaints against relevant legislation and council guidelines.
• Maintain accurate records of decisions and actions taken.
• Collaborate with Civil Enforcement Officers, contractors and other council departments to deliver a high‑quality service.
• Provide clear, consistent communication to residents, motorists and internal stakeholders.

Required profile

• Strong understanding of parking enforcement legislation and council policies.
• Excellent written communication and analytical skills.
• Ability to work independently and as part of a busy team.
• Commitment to delivering fair and transparent outcomes.

Required skills

• Knowledge of UK parking enforcement regulations.
• Proficiency in handling formal correspondence and documentation.

What we offer

• Opportunity to develop expertise in parking enforcement and public sector decision‑making.
• Supportive team environment with clear career progression pathways.
• Inclusive workplace committed to diversity, equality and reasonable adjustments for candidates.