Bookings Coordinator

About the role

A growing business based in Romsey, Hampshire is looking for an organised and customer-focused Bookings Coordinator. As the first point of contact for new enquiries, you will manage incoming enquiries, coordinate appointments, nurture leads and deliver an excellent customer experience throughout the customer journey.

Key responsibilities

• Act as the first point of contact for new enquiries by telephone, email and online channels
• Qualify enquiries, gather relevant information and direct people to the right services
• Manage appointment bookings, schedules and confirmations, recording all information accurately
• Follow up enquiries, nurture leads and maintain regular contact to maximise appointment conversions
• Discuss services and associated costs professionally and confidently
• Maintain accurate records of enquiries, appointments and interactions using internal systems
• Deliver outstanding customer service by answering questions and resolving issues promptly
• Produce regular reports and update the management team
• Support administrative activities, record keeping and event coordination when required
• Work closely with internal teams to ensure a seamless customer experience

Required profile

• Previous experience in a customer service, administration, coordination, bookings or client-facing role
• Excellent written and verbal communication with a professional telephone manner
• Strong organisational skills and attention to detail, able to manage several priorities in a busy environment
• Ability to work independently while contributing positively to a team
• Proactive, solution-focused approach and strong interpersonal skills
• Experience in a professional service-led environment is advantageous but not essential

Required skills

• Strong IT skills, including Microsoft Office
• Quick ability to learn new systems

What we offer

• Salary of £29,940 per annum
• Competitive salary package
• Supportive and collaborative working environment
• Ongoing training and development opportunities
• Long-term career progression opportunities