Business Support Officer – Hybrid (Hounslow)

About the role

The Local Authority in Hounslow is seeking a motivated Business Support Officer to join its Customer Financial Services team. This full‑time, hybrid position (two days in the office) offers a six‑month contract with the possibility of extension.

Key responsibilities

• Provide professional administrative support across the finance and resources function.
• Maintain accurate financial records, data and documentation.
• Respond promptly to customer and stakeholder enquiries.
• Coordinate meetings, prepare reports, manage correspondence and other departmental activities.
• Update and maintain electronic systems and databases.
• Prioritise competing tasks to meet service‑delivery deadlines.
• Contribute to continuous‑improvement initiatives and operational efficiency.

Required profile

• Strong commitment to customer service with a proactive attitude.
• Highly organised with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy when handling information.
• Positive team player who enjoys collaboration.

Required skills

• Microsoft Office proficiency (Word, Excel, Outlook, PowerPoint).

What we offer

• Hybrid working model – two days on‑site.
• Competitive hourly rate: £17.09 PAYE / £22.65 UMB.
• Six‑month fixed‑term contract with potential extension.
• Opportunity to work within a dynamic public‑sector finance team.