Case Administrator – Special Benefits

About the role

Serco is seeking a Case Administrator to provide back‑office support for the Special Benefits service that assesses eligibility for DWP benefits. Working from the Bristol centre, you will ensure accurate administration and data handling for healthcare and related users.

Key responsibilities

• Provide primary clerical support to internal and external customers.
• Handle telephone and email enquiries from third parties.
• Maintain customer files in line with data‑protection requirements.
• Dispatch information via external couriers and enter data into the CRM system.
• Collate data, prepare invoices, update spreadsheets and file documents.
• Liaise with medical colleagues and other teams while meeting established KPIs.
• Perform ad‑hoc administrative duties as required.

Required profile

• Fluent written and spoken English with a courteous, professional manner.
• Strong attention to detail and excellent organisational skills.
• Self‑motivated, able to meet targets and structure daily activities.
• Willingness to travel when necessary.

Required skills

• Proficiency in Microsoft Word, Excel and Outlook.
• Basic competence in using email and attachments.
• Experience with data entry into a CRM platform.

What we offer

• Up to 6 % contributory pension scheme and life insurance.
• 25 days annual leave plus bank holidays and the option to purchase additional leave.
• Health and wellbeing benefits including Employee Assistance Programme, cash‑plan health cover, Bupa helpline, free flu vaccinations and eye tests.
• Company discounts, a supportive culture and extensive training and development opportunities.